Cancellation Policy
This Cancellation Policy explains how an Order placed with Clisicon Plaza may be cancelled, consistently with the Consumer Protection (E-Commerce) Rules, 2020.
1. Cancellation Before Dispatch
You may cancel an Order at any time before it has been dispatched, without charge and for any reason.
2. How to Cancel
To cancel, write to connect@clisiconplaza.shop or telephone +91 9444904349 quoting your order number. We will confirm the cancellation in writing.
3. Cancellation After Dispatch
Once an Order has been dispatched it can no longer be cancelled. You may instead decline the delivery or return the Goods in accordance with our Refund and Returns Policy, subject to the eligibility conditions stated there.
4. Refund of Prepaid Orders
Where a cancelled Order was paid by Unified Payments Interface, the amount is refunded to your UPI identifier or nominated bank account within five (5) to seven (7) working days. Cash-on-delivery Orders that are cancelled before dispatch attract no charge.
5. Cancellation by the Company
We reserve the right to cancel an Order where the Goods are unavailable, where a pricing error is identified or where the transaction is suspected to be fraudulent. In every such case any amount already paid is refunded in full.
Contact and Grievance Redressal
Correspondence in respect of this document may be directed to the following:
- Entity: Clisicon Plaza
- Email: connect@clisiconplaza.shop
- Telephone: +91 9444904349
- Registered correspondence address: 1, Vandikaran St, Panneerselvam Nagar, West Mambalam, Chennai, Chennai
- Support hours: Monday to Saturday, 10:00 to 18:30; Sunday, 10:00 to 15:30 IST
We endeavour to acknowledge every written communication within two working days of receipt.