Refund and Returns Policy
Clisicon Plaza is committed to the fair resolution of returns in accordance with the Consumer Protection (E-Commerce) Rules, 2020. This Policy sets out the circumstances in which pest-control Goods may be returned and the manner in which refunds are made.
1. Return Window
A request to return an eligible item may be made within seven (7) days of the date of delivery. Requests received after this period cannot ordinarily be entertained.
2. Conditions of Eligibility
To be eligible, the item must be unused, unopened where it is sealed, in its original packaging with all labels and accessories intact and accompanied by proof of purchase. For reasons of hygiene and safety, the following are not returnable once opened or activated: glue boards and sticky traps, bait stations and any chemical repellent or spray whose seal has been broken.
3. Damage or Defect on Arrival
If Goods arrive damaged, defective or incorrect, you are requested to notify us within forty-eight (48) hours of delivery, with an unedited video of the parcel being opened together with photographs of the item and its packaging — filming the unboxing before the seal is broken is what allows a claim to be settled without return of the goods, so that we may arrange a replacement or refund at no cost to you.
4. Return Procedure
Please initiate a return by writing to connect@clisiconplaza.shop or telephoning +91 9444904349, quoting your order number. We will provide return instructions. Items returned without prior authorisation may not be accepted.
5. Refunds
Once the returned item has been received and inspected, an approved refund is made to your Unified Payments Interface identifier or nominated bank account within five (5) to seven (7) working days. Cash-on-delivery orders are refunded by the same electronic means, as we do not disburse cash.
6. Replacements
Where you prefer a replacement of a damaged or defective item and stock permits, we will dispatch the replacement in priority once the original has been collected or its return confirmed.
Contact and Grievance Redressal
Correspondence in respect of this document may be directed to the following:
- Entity: Clisicon Plaza
- Email: connect@clisiconplaza.shop
- Telephone: +91 9444904349
- Registered correspondence address: 1, Vandikaran St, Panneerselvam Nagar, West Mambalam, Chennai, Chennai
- Support hours: Monday to Saturday, 10:00 to 18:30; Sunday, 10:00 to 15:30 IST
We endeavour to acknowledge every written communication within two working days of receipt.